Refund and Guarantee Policy

Welcome to gooai.co. As a strategic partner in your business growth, we believe that the relationship with our clients must be built on two fundamental pillars: absolute clarity and transparency, and strict commitment to promises. Since we provide integrated marketing, technical, and digital services (rather than physical products), our fees and refund policy is designed to protect the rights of both parties and support your confidence in our ability to achieve the agreed investment goals.

1. “Performance-Based Fees” Model

To demonstrate our confidence in engineering successful digital campaigns and achieving actual, tangible results, gooai.co relies on the “pay-for-performance” principle in certain projects and activities. In these specific cases, the client has the right not to pay any service fees if the marketing promises and objectives we committed to from the beginning, which are clearly listed in the official price proposal sent before concluding any agreement, are not met.

2. Criteria and Eligibility for Performance-Based Fees

The success of digital campaigns and website optimization is a collaborative effort that requires an ideal work environment. Therefore, the “Performance-Based Fees” feature is activated only in business activities that we determine meet the necessary conditions and criteria for success, which include:

• Professional Customer Service: Availability of a qualified sales or customer service team on the client’s side to ensure rapid response to incoming calls and leads.
• Competitive Offer: The client must possess reasonable pricing and real competitive advantages within the Saudi market that enhance the buyer’s decision.
• Market Demand Volume: The existence of actual and measurable demand for the targeted service or product within the geographic scope of work.

3. Refund Conditions and Nature (For Prepaid Campaigns)

In projects and services that require upfront payment of fees (outside the scope of the performance-based fees clause), refunds are subject to the following conditions:

• Before Technical Work Begins: The client has the right to cancel the service request and receive a full refund (minus payment gateway bank fees) if the cancellation request is submitted in writing within 24 hours of the invoice payment date, and before any actual preparatory or consulting work has commenced.
• After Technical Work Begins: If the client wishes to halt the project after it has started (such as the keyword analysis stage or campaign strategy building and prior to launch), the value of the actual hours consumed or the stage completed will be calculated, and the remaining balance of the invoice will be refunded.
• Direct Advertising Budgets: Amounts funded or paid directly to advertising platforms (such as Google Ads) as a “platform ad budget” go directly to the platform and cannot be refunded by us once spent. If a campaign is paused and an unspent balance remains in the ad account, it will be handled in accordance with the official platform policies based on the client’s request.